Image Verification Requests

Flock’s Standard Retention Period: Flock’s standard retention period is thirty (30) calendar days from the date of capture. This standard retention period applies to all customer data, unless otherwise specified in the individual customer’s agreement.

Request within Customer’s Retention Period: For requests that are still within their retention period, customers can automatically download an Image Verification Affidavit to validate the images at the bottom of each Search Card. For all purposes, these documents would be considered certified affidavits from Flock for use at trial.

To access the Self-Certifying Image Verification Affidavit:

Step 1

Conduct a search and locate the search result in question

*These images shown are for demonstration purposes only and contain test data, which does not represent real or actual user information.

Step 2

Click the three vertical dots in the upper right-hand corner of the return

*These images shown are for demonstration purposes only and contain test data, which does not represent real or actual user information.

Step 3

Click "Export PDF"

*These images shown are for demonstration purposes only and contain test data, which does not represent real or actual user information.

Step 4

Download final Investigative Summary

*These images shown are for demonstration purposes only and contain test data, which does not represent real or actual user information.

Outside Customer’s Retention Period: For images outside of their retention period that have already been downloaded and stored without self certification, please fill out this Image Verification Intake Form. Please contact your local agency regarding any extended data retention periods.

Once received by our evidence team, all requests will generally be processed within ten (10) business days, depending on the volume of images associated with each request. Flock will only accept image attachments in PDF, JPG, PNG or other common image formats.

Large Requests (over 25 images): If your request includes 25 images or more, please provide a spreadsheet along with the Image Verification Intake Form by following the process below:

Step 1

Process the license plate through the Flock Network Lookup Tool (on the ‘Search Tab’);

Step 2

Download the report on the upper right of the search results;

Step 3

Choose the "Download Metadata as CSV" option.

Once you have completed the spreadsheet, please forward to evidence@flocksafety.com with the corresponding Image Verification Intake Form reference number in the subject of the email.

Custodian of Record Requests

For Custodian of Record Requests, please fill out this Custodian of Records Request Form.

Please note the process outlined below to request a Custodian of Records to testify as a witness:

• Subpoena
• • Law Enforcement/Government: All requests for witness testimony from a government or law enforcement agency MUST be accompanied by a subpoena issued by email to evidence@flocksafety.com and transmitted from the official email address of the requesting agency. Flock requires submission of the complete legal process, including all attachments to be submitted via uneditable PDF format.
  • Non-Law Enforcement/Government (Private Party): All legal requests that are not made by a government or law enforcement agency, must be either properly served via Flock’s Registered Agent, or personally served at the below physical address:Flock Group Inc.
    1170 Howell Mill Road NW, Ste 210
    Atlanta, GA 30318
    Attn: Flock Legal
    A courtesy copy of the subpoena may be forwarded via email to evidence@flocksafety.com from the official email address of the requesting party. Please note that acceptance of such courtesy copy sent to Flock via email shall not be deemed a waiver of proper service. 

2. Named Custodian. If you require a specific individual to be named, please indicate so in the additional information section of the Custodian of Records Request Form.

Once the subpoena is properly served and received, Flock will supply a Custodian of Records in those instances where the certified Image Verification Affidavit is insufficient. Unless otherwise specified, the requestor is responsible for covering all applicable travel expenses and lodging.

Flock reserves the right to resist subpoenas for witness testimony that are served fewer than fourteen (14) days from the scheduled date of appearance.

Discovery or Subpoena Duces Tecum Requests

For Discovery or Subpoena Duces Tecum Requests, please fill out our Discovery or Subpoena Duces Tecum Form.

• Law Enforcement/Government: All Discovery or Subpoena Duces Tecum Requests from a government or law enforcement agency MUST be accompanied by a subpoena issued by email to evidence@flocksafety.com and transmitted from the official email address of the requesting agency. Flock requires submission of the complete legal process, including all attachments to be submitted via uneditable PDF format.
• Non-Law Enforcement/Government (Private Party): All Discovery or Subpoena Duces Tecum Requests that are not made by a government or law enforcement agency, must be either properly served via Flock’s Registered Agent, or personally served at the below physical address:Flock Group Inc.
  1170 Howell Mill Road NW, Ste 210
  Atlanta, GA 30318
  Attn: Flock Legal
  A courtesy copy of the subpoena may be forwarded via email to evidence@flocksafety.com from the official email address of the requesting party. Flock requires submission of the complete legal process, including all attachments to be submitted via uneditable PDF format. Please note that acceptance of such courtesy copy sent to Flock via email shall not be deemed a waiver of proper service.

Flock will notify customers when any such data is sought in response to required disclosures from government, law enforcement, or third parties. Notice may be reasonably withheld if prohibited by law, or if Flock believes that such notice may pose immediate risk of serious injury or death to a member of the public.

Flock reserves the right to disregard requests for information that are not accompanied by a properly served subpoena and the corresponding Discover or Subpoena Duces Tecum Request Form. Flock carefully reviews all submissions to ensure that there is a valid legal basis for each request. If any request is considered to be unclear, inappropriate or over-broad or without legal basis, Flock reserves the right to challenge or reject such request.

Support

Emergency / Exigent Request

Flock may process emergency requests that meet the following requirements:

• be issued due to a legitimate belief that there exists a danger of death or serious physical injury to a person that Flock may have information necessary to prevent;
• include the nature of the emergency that requires disclosure, without delay, of the customer information requested;
• explain how the information sought will help avert the threatened death or serious physical injury and why normal disclosure processes would be insufficient or untimely in light of the deadline requested;
• contain the name and contact information of the individual law enforcement or authorized government agent serving the request;
• state with particularity the categories of records sought; AND
• indicate the specific time period for which the records are requested.

Reimbursement

Flock reserves the right to seek reimbursement for costs in responding to unusual or burdensome requests. Flock will not seek reimbursement for costs associated with responding to emergency requests or requests relating to child endangerment.

Response Time

Flock typically responds to valid requests for records within 10 business days. However, certain requests may take longer than the standard response time depending on the complexity and scope of the request.

If you require an expedited response, the required response deadline should be stated clearly in both the submission documentation and the formal request itself.

Please note, a valid subpoena issued in connection with an official criminal investigation is required to compel the disclosure of records.

If you have any issues with our forms or any questions, please contact evidence@flocksafety.com.

FAQs

These guidelines are regularly reviewed by Flock and are subject to change at our discretion. For further information and answers to some frequently asked questions regarding evidence, please read below.