Serving on a community’s HOA board can often be an invisible job. On top of daytime responsibilities, an HOA board member dedicates energy and enthusiasm into maintaining the beauty and safety of the community.

But since most of the work is done behind the scenes, most residents don’t have a clear picture of the day-to-day. Here are some ways an HOA board member can earn the appreciation they deserve from residents.

Clear Communication is Key

Communicate regularly and focus on keeping up transparency. Consider creating a bi-weekly or monthly newsletter not just as a means to relay information, but as a way to bring awareness to residents on upcoming events, new policies, and on what board members have been doing.

Aim to be the first source to break new information and community updates to neighbors. Anticipate questions from residents in order to be prepared when they come. Most likely, if you have doubts or concerns about a new policy, other homeowners will as well, so give them peace of mind by letting them know you’ve thought about the same points.

Be Cooperative

Most likely, the community doesn’t always agree on every topic. Whether it’s installing a different kind of fence or painting doors a different color from the rest of the houses in the neighborhood, residents will have differing views on what they think is the way to go.

Although this can be a pain, take the time to listen to all sides and to work with neighbors. When you gain insight into residents’ concerns and show them you’re interested in what they have to say, residents feel valued. This is also a chance to show residents that the board has a willingness to adapt and go with the flow.

Encourage Participation

Finally, encourage HOA members to be involved, to participate, and to volunteer in small ways. By making them feel welcome and part of the organization, you’re allowing residents to see that they have a part to play in making a difference.

Social media is a quick and easy way to starting building camaraderie among your neighbors. Private social media platforms like Nextdoor and Facebook groups provide instant community and belonging to residents. Keep in mind that friendly neighbors are more likely to look out for each other, and in turn, attribute their happy community to their HOA board.